AI-powered communication and engagement solutions

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The power of the dot.

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Simple engagement for growth and retention

CEQUENS built its portfolio on the principles of simplicity, security and seamless integration. We extend our products supported by powerful technical infrastructure and a team of experts in deployment and operation to ensure you hit the ground running.

CEQUENS Bots

AI-powered bots that leverage NLP and AI to automate customer interactions and enhance user experiences.

Learn moreabout CEQUENS Bots
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Productivity and operational efficiency across key verticals

BFSI & Fintech

BFSI & Fintech

CEQUENS worked with leading financial institutions, regulators and start-ups to facilitate the critical communications of the BFSI & Fintech sector, building solutions that fulfilled the functional and security requirements of the field.

  • 3.6bnDigital bank users
  • $1.3tnMobile payments
  • $35bnCybersecurity investment
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Trusted by 2000+ Companies Across MENA and Beyond

Baly
“ Partnering with CEQUENS has been a game-changer for Baly. Their seamless and cost-effective solutions have helped us cut costs and improve registration rates. Most importantly, by being able to offer our users an enhanced customer experience, we’ve really seen our customer base grow. Taking the omnichannel communications solutions route has truly elevated our business. ”
Mohammed Oudah
Mohammed Oudah
Marcom Manager
Baly
GIG
“ Partnering with CEQUENS transformed our customer engagement. Their WhatsApp Business API and Chatbot provided a seamless, efficient way to communicate with our clients, ensuring faster response times and improved transparency. This technology has been invaluable as we onboard new clients rapidly, allowing us to maintain high-quality service and optimize our customer interactions. CEQUENS has truly elevated our communication strategy. ”
Zeyad Zainal
Zeyad Zainal
Chief Technology Officer
GIG
STC
“ stc Kuwait prides itself on a legacy of unwavering commitment to excellence, innovation, and customer satisfaction. We continuously strive to set new standards, ensuring that our customers experience the best telecommunications services, making us a trusted partner in their digital journey. Together with CEQUENS, we are set to reshape the landscape of telecommunications, offering unmatched experiences to our valued customers. ”
Mohammed N. Al Nusif
Mohammed N. Al Nusif
CEO
STC
Premium Card
“ CEQUENS solutions have played a pivotal role in actualizing our objective of elevating the customer experience within our rapidly growing Premium Card network. As a company committed to customer-centricity, we value the efficiency of WhatsApp for Business API and CEQUENS Omnichannel Chat in addressing queries and guiding users, as well as offering innovative solutions that empower customers and seamlessly facilitate their interaction with their consumer finance provider. ”
Osama Farid
Osama Farid
CEO
Premium Card
LEBARA KSA
“ CEQUENS and LEBARA’s collaboration enables LEBARA to add a new revenue stream to its core business leveraging its modern, state-of-the-art infrastructure. By adding CEQUENS to their partner network with their expertise in messaging solutions, we are ensuring seamless and robust communication channels for LEBARA businesses. ”
Yasser Al Khuwaiter
Yasser Al Khuwaiter
Chief Business Development Officer
Care Direct
“ CEQUENS WhatsApp Business API has proven to be a game-changer for us. Its user-friendly interface, coupled with its reliability and security features, have empowered us to elevate our client communication strategies. The seamless integration has streamlined our processes, allowing us to offer a more personalized and efficient service to our clients. CEQUENS has truly been a valuable partner in our journey towards providing exceptional client experiences. ”
George Gad
George Gad
Head of Digital Media & Innovation Strategy
Care Direct
Tamatem
“ Since integrating CEQUENS WhatsApp Business API, we've seen a significant improvement in our ability to engage with our players. The API's ease of use and robust functionality have allowed us to offer timely and personalized communication, enhancing the overall user experience. The support and flexibility provided by the CEQUENS team have been invaluable, making it a vital component of our operational strategy. We're excited about the future possibilities this partnership holds for Tamatem. ”
Rami Hammad
Rami Hammad
VP of Operations
Tamatem
Madar
“ Through CEQUENS’s solutions we were able to engage with our customers across their channel of preference, providing them with a convenient and reliable suite of solutions to deal with queries, pricing, delivery, and complaints. We look forward to working on more marketing strategies with their solutions. ”
Ayman Shamout
Ayman Shamout
CEO
Madar
URent
“ Our goal is to provide our clients with solutions that make their transactions on our platform more meaningful. Deploying CEQUENS Bots, WhatsApp for Business API, and SMS API has enabled us to enhance the way Urenters reach out to us, positively impacting our ROI and client satisfaction rates. ”
Omar Al-Ashi
Omar Al-Ashi
Founder & CEO
URent
OTO
“ CEQUENS is uniquely complimentary to how OTO thinks and works, and we look forward to growing together. We intend to contribute significantly to the regional economy by joining forces with companies to unlock the full potential of homegrown technologies and build a generation of transformative enterprise solutions. ”
Mohammad Al Razaz
Mohammad Al Razaz
Co-Founder & CEO
OTO
Khazna
“ CEQUENS is a partner that has relentlessly accompanied us on our journey. Our team was able to help us reach our customers more efficiently and with improved accuracy. This supported us in reaching more consumers and helped us raise awareness about our products in a secure and straightforward manner. ”
Ahmed Mohsen
Ahmed Mohsen
COO
Khazna
Saal Invest
“ One of the main goals of Saal’s Marketing team is working on and enhancing the communication process and how we should reach our customers for better service and delivering the latest promotions and offers related to our brands. CEQUENS’s tools made that happen easily and conveniently through the use of SMS API and CEQUENS Bots. ”
Suhail Torky
Suhail Torky
Co-Founder & CEO
Saal Invest
Moca Spaces
“ CEQUENS’s pricing model was the most convenient in comparison with other service providers, it also provided us with flexibility with our integration requirements and requests. CEQUENS also has 10+ years of experience in the market and field, which made them the right partner for our technology and company. ”
Fatma Ashraf
Fatma Ashraf
Co-Founder & COO
Moca Spaces
Faysal Funds
“ CEQUENS has a long-standing history in building results-oriented solutions. Specifically, their products to solve the MEA region’s biggest communications challenges. CEQUENS has a robust base of customer support and an international team; all of this combined made them stand out to us. ”
Nafees Imtiaz Malik
Nafees Imtiaz Malik
Chief Operating Officer
Faysal Funds
Decathlon
“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click. ”
Carole Nady
Carole Nady
Head - Digital Marketing
Decathlon
Koinz
“ We are tech-based startup in the food industry, and are always looking for partnerships that can provide us with the needed agility, dependability, and quality of service that helps us grow in an extremely competitive and demanding market. Working with CEQUENS has been super fulfilling and rewarding for us. ”
Muhammed Sayed
Muhammed Sayed
Marketing Manager
Koinz
The Taken Seat
“ We were in search of an omnichannel communication solutions provider that offered reliability, ease of integration, and efficient performance. In addition, we sought a partner who could offer customized solutions that catered to our unique needs and those of our portfolio companies. CEQUENS met all these criteria with their tech-forward solutions, customer-centric approach, and impressive global presence. ”
Tiago Ferreira
Tiago Ferreira
Chief Technology Officer
The Taken Seat

30Bn+Messages yearly

2000+Enterprise customers

128+Direct connections

150+Active countries

The power of the dot connecting the world

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This Is How CEQUENS Can Transform Your Customer Communications

Scalable

We empower you to scale up to meet demand and capitalize on new opportunities.

100ms

SMS transit time

Integrated

Our systems integrate seamlessly with third-party and legacy systems.

900+

route alternatives

Reliable

99.96% uptime with smart routing technologies and regular web penetration testing.

10bn

big data records

Secure

Our systems, services, and data are protected by multilayer security features and advanced encryption.

24/7

priority live support

Over the years, CEQUENS received widespread recognition of its service quality, personnel, and performance. These are some of the certificates and awards we are proud to have.

Certifications

PCI DSS CertificateISO 27001 CertificateISO 27017 CertificateISO 27018 CertificateSOC

Reports

IDC CertificateRocco CertificateJuniper CertificateOmdia Certificate

Industry insights, market intelligence and more

Attention Marketers: Here’s How WhatsApp Can Help B2B Lead Generation Strategies
Attention Marketers: Here’s How WhatsApp Can Help B2B Lead Generation Strategies

Attention Marketers: Here’s How WhatsApp Can Help B2B Lead Generation Strategies

Discover how WhatsApp can transform your B2B lead generation strategies. Learn to engage prospects, nurture relationships, and drive conversions effectively.

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