Reach more customers
Extend your reach beyond your customer base and engage with a wider audience using CEQUENS IVR’s versatile reach capabilities.
CEQUENS IVR: Cloud-based interactive voice response
All conversational channels
Simplifying communication across industries: CEQUENS IVR use cases for enhanced customer interactions
CEQUENS IVR is a cloud-based interactive voice response platform fit for many industries and segments. Using this product, you will enhance customer interactions, streamline communications, reduce customer service costs, and boost customer satisfaction.
Promote user engagement
Drive user participation and interaction through personalized voice menus with CEQUENS IVR's activation features.
Convert leads to customers
Convert potential leads into loyal customers with seamless call routing and targeted communication using CEQUENS IVR.
Retain customer loyalty
Build and maintain strong customer relations and increase retention rates through the exceptional support capabilities CEQUENS IVR empowers you with.
Powerful features for exceptional customer communication
Discover the set of robust features offered by CEQUENS IVR, designed to optimize customer communication. From automated voice menus to call routing, voice recognition, and seamless integration, our platform empowers businesses to deliver outstanding customer experiences. Explore the possibilities with CEQUENS IVR today!
Automated Voice Menus
CEQUENS IVR enables businesses to create interactive and automated voice menus, allowing callers to navigate through options effortlessly.
Customize voice menus for a personalized experience.
Reduce wait times with self-service options.
Improve efficiency and enhance customer satisfaction with automated responses.
+15%Conversion rate for retail
-30%Call handling time
90%Fraud detection success rate
For Developer
IVR API: Streamline communication and enhance customer interactions
The IVR API provides a powerful and flexible interface to integrate our Interactive Voice Response (IVR) platform with your applications. Simplify communication, automate voice menus, and optimize call routing to deliver exceptional customer experiences. Leverage the CEQUENS IVR API to elevate your customer service and engagement capabilities today.
Explore our API1const options = {
2 method: 'POST',
3 headers: {accept: 'application/json', 'content-type': 'application/json'}
4};
5
6fetch('https://apis.cequens.com/mfa/v2/verification/ivr', options)
7 .then(response => response.json())
8 .then(response => console.log(response))
9 .catch(err => console.error(err));
10Unlock efficiency and improve customer satisfaction
With CEQUENS IVR, businesses can streamline communication and automate interactions, leading to reduced call wait times, increased agent productivity, and enhanced customer satisfaction. Embrace the power of CEQUENS IVR to optimize your customer service and elevate your organization's overall efficiency and effectiveness.
Enhanced engagement
CEQUENS IVR offers personalized voice menus, fostering effortless customer engagement. Improve experiences for loyalty and satisfaction.
Streamlined management
Intelligent call routing, voice recognition optimize call handling. Reduce wait times, boost agent productivity for seamless communication.
Data-driven decisions
CEQUENS IVR analytics provide insights into call volumes, behavior, and performance. Optimize campaigns, enhance interactions, drive growth.
Trusted by 2000+ Companies Across MENA and Beyond
“ Through CEQUENS’s solutions we were able to engage with our customers across their channel of preference, providing them with a convenient and reliable suite of solutions to deal with queries, pricing, delivery, and complaints. We look forward to working on more marketing strategies with their solutions. ”
Ayman Shamout
CEO
“ CEQUENS’s pricing model was the most convenient in comparison with other service providers, it also provided us with flexibility with our integration requirements and requests. CEQUENS also has 10+ years of experience in the market and field, which made them the right partner for our technology and company. ”
Fatma Ashraf
Co-Founder & COO
“ As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click. ”
Carole Nady
Head - Digital Marketing
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Thousands of businesses rely on our cloud communications platform to build stronger customer connections.
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Frequently asked questions
Explore the answers to commonly asked questions about CEQUENS IVR and its features. Find solutions to your queries and learn more about how our interactive voice response platform can transform your communication and customer service.